PRE-CONTRACTUAL INFORMATION

General Terms and Conditions of Sale

Pursuant to Articles 45 et seq. of Legislative Decree No. 206 of 6 September 2005 – Consumer Code, as amended by Legislative Decree No. 209 of 31 December 2025 (implementing Directive (EU) 2023/2673), and Regulation (EU) No. 524/2013 on online dispute resolution for consumers.

The pre-contractual information set out below forms an integral part of the “online sales contract” for products that the Supplier undertakes to conclude within a distance selling system organized by the Supplier through its website http://cascinaciapat.it (hereinafter the “Site”); such information may not be modified except by further express agreement with the Customer.

1) Identification of the Supplier

AZIENDA AGRICOLA CASCINA CIAPAT DI BERTELLO GIACOMO E PIERO SOCIETÀ SEMPLICE (abbreviated as AZIENDA AGRICOLA CASCINA CIAPAT S.S.)
Frazione S. Rocco, 93, 12040 Montaldo Roero (CN) – Italy
VAT No.: 02916110048
Email address: info@cascinaciapat.it
Sales website: http://cascinaciapat.it

(hereinafter the “Supplier”).

2) Main Characteristics of the Products

The products are listed on the Site, including their essential characteristics. For each product, the Customer has access to a dedicated page containing the main information (for example: grape variety, designation, origin of the grapes, alcohol content) as well as any minimum purchasable quantities.

3) Conditions for Sale

As these are products whose sale is permitted by law exclusively to purchasers over 18 years of age, the purchase procedure is completed only with Customers who declare that they meet this age requirement. The Supplier reserves the right to request proof of age, including at the time of delivery, and to refuse or cancel orders from Customers for whom there is reasonable doubt as to whether they meet this requirement.

The sale and shipment of products are also subject to compliance with the regulations on the importation and marketing of alcoholic beverages in force in the country of destination. The Supplier reserves the right not to fulfill orders directed to countries where distance selling of alcoholic products is prohibited or subject to restrictions that the Supplier is unable to meet, giving prompt notice to the Customer and refunding any amount already paid.

4) Total Price of the Products

All sales prices indicated in the Supplier’s online catalog are expressed in euros and include VAT and any other applicable tax. The cost of shipping and any additional charges, where applicable, are not included in the purchase price but are indicated and calculated separately. Before completing the order, the Customer can always verify the total price, including all additional charges.

5) Payment Methods

Payment of the price may be made using the methods indicated on the Site at the time of ordering (currently: credit card).

The Supplier guarantees that all communications relating to payments take place on a line protected by an encryption system and that payment information is stored with an additional level of security encryption, in accordance with current regulations on the protection of personal data.

Sending the order – which, as indicated in point 10) below, determines the conclusion of the contract – creates an obligation for the Customer to pay the price of the selected products. The Supplier assumes no responsibility for fraudulent or unlawful use that third parties may make of the Customer’s payment instruments, provided it demonstrates that it has adopted all possible precautions according to the best professional diligence.

6) Delivery Methods and Times

Delivery takes place, from the completion of the purchase, in 2-5 working days for Italy and in 3-7 working days for the rest of Europe. These terms are indicative and may vary depending on the actual destination (e.g., island deliveries).

The Customer can monitor the shipment status via the tracking email sent by the Supplier.

Deliveries are made from Monday to Friday, excluding public holidays, during normal business hours; it is therefore advisable to provide an address where delivery can actually be guaranteed.

At the time of delivery, the Customer is required to check the condition of the packaging and to report to the carrier, including by acceptance with reservation, any damage detectable by simple visual inspection. In case of products damaged during transport (e.g., broken bottles or damaged labels), the Customer is invited to report this to the Supplier within 48 hours of delivery, attaching photographs of the product and packaging, in order to facilitate replacement or refund.

Pursuant to Article 63 of the Consumer Code, the risk of loss or damage to the products is transferred to the Customer at the moment when the Customer, or a third party designated by the Customer and other than the carrier, acquires physical possession of the products. If the Customer engages a carrier other than the one proposed by the Supplier, the risk is transferred to the Customer at the moment the products are delivered to the carrier chosen by the Customer.

7) Right of Withdrawal

7.1 Term and Exercise of the Right

The Customer has the right to withdraw from the contract, without any penalty and without being required to state the reason, within 14 (fourteen) days from the date on which the Customer acquires physical possession of the purchased products.

To exercise the right of withdrawal, the Customer must inform the Supplier of their decision by means of an explicit statement, which may be made alternatively:

• using the online withdrawal function, available at any time at http://cascinaciapat.it/recesso, as described in point 7.2 below;
• sending an email to info@cascinaciapat.it, providing the following mandatory information:
  • Customer’s first and last name;
  • order number and date;
  • date of receipt of the products;
  • delivery address used for the order;
  • explicit statement of the intention to withdraw from the contract;
  • email address to which the Supplier must send confirmation of receipt of the withdrawal statement;
  • (optional, to facilitate the refund) IBAN or reference of the payment method used, if different from that of the order.

For the purposes of compliance with the withdrawal period, it is sufficient that the communication relating to the exercise of the right is sent before the expiry of the period indicated above.

7.2 Online Withdrawal Function (Article 54-bis Consumer Code)

In accordance with Article 54-bis of the Consumer Code, introduced by Legislative Decree No. 209 of 31 December 2025, the Supplier makes available to the Customer a digital withdrawal function, always visible, easily accessible and available for the entire duration of the withdrawal period, accessible at http://cascinaciapat.it/recesso.

The function allows the Customer to:

• access the withdrawal via a command identified by the wording “Withdraw from the contract here” (or equivalent and unambiguous wording);
• complete the online withdrawal statement, indicating the identifying elements of the order (name, address, order and product references, date of purchase/receipt) and the email address to which the Supplier will send confirmation of receipt;
• confirm the sending of the statement via a dedicated confirmation function, separate from the first step, identified by the wording “Confirm withdrawal” (or equivalent wording).

The right of withdrawal is deemed to have been exercised within the time limit if the online statement is transmitted by the Customer before the expiry of the withdrawal period indicated in point 7.1.

Following transmission of the statement, the Supplier sends without undue delay, on a durable medium (email), an acknowledgment of receipt of the withdrawal statement, showing the date and content thereof.

The use of the online withdrawal function is in addition to, and does not replace, the possibility of communicating withdrawal via email as indicated in point 7.1.

7.3 Exclusions

The provisions of Article 59 of the Consumer Code regarding exclusions from the right of withdrawal remain in force, including the case referred to in letter e) relating to sealed goods which are not suitable for return for hygienic-sanitary reasons or reasons connected with the protection of health and which have been opened by the Customer after delivery (see point 8).

8) Effects of Withdrawal (Refund and Return of Products)

If the Customer withdraws from the contract, the Supplier will refund the purchase price of the returned products without undue delay and in any case no later than 14 (fourteen) days from the day on which the Supplier is informed of the Customer’s decision to withdraw.

The refund is made using the same means of payment used by the Customer for the initial transaction, unless otherwise expressly agreed; in any case, the Customer does not incur any costs as a consequence of the refund.

The refund may be suspended until receipt of the returned products. To be entitled to a refund, the products must be returned intact, unopened and in their original packaging: opening the packaging of the purchased products excludes the right of withdrawal pursuant to Article 59, letter e), of the Consumer Code, with the consequent impossibility for the Customer to withdraw from the contract or request a refund of the price paid for such products.

The Customer is required to return the products to the Supplier (address as per point 1) without undue delay and in any case within 14 (fourteen) days of communicating the withdrawal, via postal service or courier. The direct costs of return are borne by the Customer.

9) Warranty

The Supplier guarantees the conformity of the products with current sector regulations. The products must be stored by the Customer according to the instructions provided and in suitable hygienic-environmental conditions; the Supplier is not liable for complaints relating to products not stored in accordance with the above.

Any non-conformities may be reported by the Customer pursuant to Legislative Decree No. 206 of 6 September 2005, using the methods referred to in point 14). In case of non-conformity, the Supplier will provide free replacement of the product within a reasonable time.

10) Conclusion of the Contract and Storage Methods

The contract is concluded online, through the Customer’s access to the Site and completion of the purchase procedure indicated therein, by correctly completing the order and expressing consent to the purchase sent online. Before completing the purchase, the Customer can verify and correct the data entered, it being the Customer’s responsibility to ensure their correctness.

Upon receipt of the order, the Supplier sends without delay a summary and printable email, with the details of the purchaser and the order, the price, shipping costs and any additional charges, the delivery address, delivery times and the existence of the right of withdrawal. The Customer is invited to keep this email.

Pursuant to Article 12 of Legislative Decree No. 70/2003, each order is stored in digital form at the Site’s hosting provider and, in paper or digital form, at the Supplier’s premises, according to criteria of confidentiality and security. Registered Customers can consult their orders in the dedicated reserved area of the Site.

11) Product Availability

The Supplier indicates in real time, in its electronic catalog, the products available and those not available. If an order exceeds the quantity available in stock, the Supplier communicates via email to the Customer the unavailability or waiting times, requesting confirmation of the order.

12) Invoicing

Customers who wish to receive an invoice for the purchase must request it and provide the necessary data (company name, address, tax code/VAT number, any recipient code or certified email address) at the time of ordering or in any case before the accounting document is issued, as it is not possible to modify the tax data after the invoice has been issued.

13) Applicable Law and Competent Court

These terms and conditions of sale are governed by Italian law. Without prejudice to Article 33, paragraph 2, letter u), of the Consumer Code, nothing in these conditions prejudices the right of the consumer Customer to bring proceedings before the court of the place where the Customer resides or has elected domicile, if different from the general jurisdiction.

14) Communications, Complaints and Dispute Resolution

Written communications to the Supplier and any complaints are valid only if sent to the email address info@cascinaciapat.it.